Questions
What services do you provide?
We provide
- house and apartment cleaning ( non-occupied)* move in/ out
- Post construction cleaning
- commercial cleaning
- window cleaning services
- roof/ gutter cleaning
- trash Can Cleaning
- pressure washing
Do you provide eco-friendly cleaning products?
Yes, we offer eco-friendly cleaning products
Do you offer any discounts?
Yes, we run specials throughout the year! Call to see what special we are running now!
We love referrals! Have the person that you refer to us mention your name and we will give you $25 off a cleaning of your choice.
Do you have a subscription based package?
Yes We Sure Do !
Call to get a quote
How do I pay for my service?
We make paying for your cleaning service quick and easy.
We take payment after the service is done. With the exception of a total more than $300. Where we will hold a deposit of 50% of the service total.
We accept checks, paypal, zelle, venmo, cash app, stripe. We accept credit cards with an additional fee of 3.5% .
- if you need to pay with another form of payment please contact to see if we can accept
If payment is declined you have 24 hours to pay or a fee of $10 a day will be added.
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What if Im not happy with the service?
We come with 100% happiness guarantee. We want you to be absolutely delighted (not just satisfied) with our cleaning service. If for any reason you are unhappy, report your concerns to our office within 24 hours of service by calling 509-818-0630 We will gladly come back at no cost and reclean the areas you are dissatisfied with.
We can not issue refunds for services performed and we do not negotiate pricing after the property has been cleaned — but nonetheless, we will fix it and make it right. .
How much are your residential cleaning services?
We charge flat rate fees. And entails these factors: Condition, square footage, frequency of service. Unlike some other cleaning services you may have used in the past, we will never nit-pik or nickel & dime you with miscellaneous fees. Instead, we adhere to our schedule of fees and quote you our best price so you can keep your cost as low as possible.
Do you provide your own cleaning products and equipment?
We provide all cleaning supplies and equipment neededt.
Do I have to be home? How do you gain access if I'm not home?
Only if you want to be, whatever makes you comfortable it’s your choice. We can not guaranty the exact time of arrival but offer a time slot window for your convenience. We understand that the security of your home is extremely important, and we consider it our number one priority, we will make sure to lock up behind us.
You can notify us which access is best for you a key, garage code, door code, etc. We are confidential and do not share addresses or any information.
In the event the client chooses to leave a door unlock, or place a key under a mat or any other unsecured place for the cleaners to gain entry into the home, On Call Cleaning Servies will not be held liable for any damages, or theft to the clients home. On Call Cleaning Services will not be liable for any false alarm charges due to code changes not brought to their attention before servicing the home.
What makes your company different?
We are also a concierge service (special add on services), our customers are our top priority, we will go the extra mile to make sure that you are completely satisfied with our work in your home. We are big on communication and customer relationship. We encourage you to ask what you want, need, and expect from us. We are more than willing to cater to your specific needs with 100% happiness guaranteed. We value your business, time, honest feedback, and the opportunity to serve you. We are here for you long term and appreciate your loyalty!
Do you shampoo carpets or upholstery?
Not at this time but we would be more than happy to refer you!
What dont you clean ?
Safety and health is of the utmost importance to us, we ask for you to inform us if there are any potential biohazard substances. We do not clean mold, rodent, or bug infestations of any kind, or human or pet waste. We do not lift heavy furniture or perform any other task that may jeopardize our team members’ health or safety. If a biohazard situation is evident, our teams will not be able to service your home.
Do you provide services in Spokane, Washington
We services all of Spokane County
Spokane
Spokane Valley
Mead
Airway Heights
Cheney
Medical Lake
and other outter areas.
Willing to travel for certain circumstances